"Please hold, your call will be answered shortly..."

Isn't it ironic that I've been paying money for a phone call by being on hold for a good 20 minutes now whilst trying to pay a bill?  Like they don't take enough of my money already, they purposely drag out the call to drain the rest of my bank account and kill my brain cells by playing awful music down the phone. I do not have time for this, nor patience. And they wonder why I have an attitude towards them when they finally do answer. What happened to 'customer care'? Absolute bullshit. And now to top it off, Adele has just started playing... KILL ME NOW.